Install or setup guidance
Start with the Download Center, release notes, and operator guides. Include the app version and Windows version when you need help.
Read operator guidesSupport routing // Operator-firstStart with the right
Start with the right
support path.
A useful support interaction starts with the version, environment, and observed result - not with private credentials. Use the route that matches the issue before escalating it.
A public email, ticket system, and community destination have not been configured on this site yet. This page provides safe, verified paths that are available now.
Section // 01
Find the correct route
Account and billing
Use the Command Deck to review the membership state, upcoming renewal, and available cancellation controls for your signed-in account.
Open Command DeckKnown issues and availability
Check the public status and changelog before retrying an action or replacing a working install.
Check service statusSection // 02
What to include
When a verified Artemis support channel is announced, an effective request should include enough technical context to reproduce the issue without exposing account secrets.
- Artemis version and package type
- Windows version and whether the device is managed
- The action you took and the time it occurred
- A redacted screenshot or exact error message
- Whether the issue persists after a normal restart
- Your account email only if the verified channel requests it
Never send secrets
Artemis support should never need your password, recovery code, one-time code, QR data, or Discord/VRChat token. Do not provide them in a ticket, DM, screenshot, or form.
Section // 03
Service channel readiness
Public support contact
A verified public contact destination has not been published in this build. Do not trust unverified support identities or shared invite links.
For an active member, account and subscription information currently lives in the Command Deck. It is the verified first stop for self-service billing controls.
Go to Command Deck